Doing Small Business Together

Getting found in a Google search for 2018

Boy have times ever changed...

A long time ago, you could put a website up on the web with fairly good SEO, and get found in searches and get traffic to your website.

But times have changed.

Competition is much more fierce. The web is flooded with websites. Industries are saturated with millions of fish in the sea all wanting the first page of a web search.

And I don't know if you've noticed or not, but Google has been displaying things different in their searches. It used to be, if you were to search for something, first would be the paid ads, and then the websites with the best SEO.

Now when we search, we get 2 kinds of ads first.

 Then comes the Google my business listings. This is important. If you don't have a Google my business listing for your business, you wont come up in this list.

But then what comes up are yelp listings. This is even more important. And where I'd like to pause for a minute. 

Since yelp is what shows up next, you definitely need your business to be in this list. If you don't have a yelp account for you business set up yet, do this now! Visit It's free to create a business account. Make sure you go through it carefully filling everything out, including uploading photos, entering your website/contact info, etc. You really want to take your time.

After that, you want to create a system where you are regularly asking your customers for yelp reviews. 

Here's how we used to do it at Greg's Carpet Cleaning: After Greg would finish a job, he would leave a card that said: "Thank you for using Greg's Carpet Cleaning. If you have any problems with your services please notify us right away so we can make it right! If you were satisfied with your cleaning, please kindly leave us a yelp review." We also, would offer 10% off their next service.

And this is how we built his yelp reviews from 3 to over 50 5 star reviews!! And let me tell you how much this helped get us found on the web and continue to get business. People would call us from other cities asking us to come clean, but unfortunately, being in Big Bear, that just wasn't going to be a possibility. 

Anyways, the point of the story is: KICK YOUR YELP INTO HIGH GEAR! Use it, it's FREE! And Google weighs it high in searches.

After the yelp searches, you'll find sometimes websites that have good SEO, and sometimes websites similar to yelp such as thumbtack, homeadvisor, etc. So these are other good places to list your business should these apply to your industry type. In other words, find out what these other free directory (or maybe not free) websites are, and get listed on them.

We do our best here to get your website ranked well, but it's no longer enough. As I've mentioned in previous posts, there is still much work to do to get large volumes of traffic to your website and actually get some good leads. 

We build the site and get in on the web, but most of driving the traffic comes from you and your marketing plan for the business, which should include what is listed above as well as social media, etc. 

Make sure that you understand that we live in a different day in age, and just throwing a website up onto the web, is not going to be enough to get the traffic you may be hoping for.

So utilize the tips above, and go back through our other posts for more ideas!


GPS - Part 2

GPS- Part 2 The End Game

 What is your goal in your small business? Why are you doing what you doing? What is your dream? And how in this crazy, busy world do you achieve that?

A lot of people would just wing it, go through life hoping
that the steps we take today will align with that dream at some point.  That would be likened to a family with a day set aside to spend at Disneyland.  They get in the car in San Diego, start out on the freeway and just start driving.  Not knowing what freeways to take or even the correct city to get to, they may never make it there. 
            In our small business, how do we get to our dream destination?

      Well that’s what maps are for.  For a business owner, and for any motivated person, goals are our maps.  Goal setting sounds so boring, and for some, may seem like a waste of time because life happens and things change and it seems most of the time, we're just trying to survive.  

         Goals are more than a boring task though, they can be quite exciting, they can be the great motivator, and not only the great equalizer, but the one thing that will set you apart from your closest competitors.  Why is that statement true?  According to the Harvard business school: 

Harvard Business study revealed remarkable statistics relating to goal setting and success. 83% of the population does not have goals
14% have a plan in mind, but are unwritten goals
3% have goals written down.

       This is huge because only 3 of 100 people take time to do this game-changing task.  Think about the ramifications of taking the time to do this.  One day of work, of sitting down with some focus, and you can rise above the rest.  Why don’t we do this?

            And how do we do this?  My take on it is reverse engineering.  What is the dream?  

Let's go back to the example: The dream or goal is to spend a day at the happiest place on earth, Disneyland.  In order to accomplish that goal, there are sub goals. So we arrive at Disneyland, but before that, we took some side streets and before that there were freeways, and knowing the city to get to. Before that we took side streets to get to the freeway and before the side streets, we got up, got dressed and packed and into the car. When we take these little subgoals, and work from the end to the start like this, we'll know WHERE to start, and then the next steps to take to get to the end. Voila! Reverse engineering. Now we have a map and how to get to the destination! You could, likewise work from the beginning to the end, or both ends and into the middle. But either way, get your map together!

Setting the right goals

            Most every development leader will tell you to set smart goals.  Well of course I need smart goals, that’s a given.  Lets break that down deeper.  To them, SMART is better.  S=Specific, M=Measurable, A=Achievable, R=Realistic, and T=Time Specific.  Be Specific on your goals, as clear and direct as you possibly can as to not stray too far off course.  Make it a goal that you can measure whether you are winning or not.  Allow it to be something that is achievable to you.  A realistic goal would be one that is not based in fantasy, such as walking through walls or having the ability to time travel.  Finally, make it time specific in order for you to stay focused on it. 

             There are plenty of different thoughts on goal setting, and how to accomplish it, this being just one of them.  My suggestion would be to take an hour or two and  read up and find one that will work for you.  And once you start, stay focused on the mission.  Make it short term, don’t overwhelm yourself with too many of them, and dig in and go at it.  Keep that momentum going and watch the winning come. 

As always, please feel free to reach out to us and ask any questions that may help you out. 


G.P.S. -Part 1

GPS as we know it in modern, technological terms refers to a global positioning satellite, utilized for tracking. We, however, use it to basically get to a given destination that we do not know the directions to.  Our phones have them built in, with location services that make it a simple process use.  We simply type or speak where we want to visit, and in an instant (if you have good service) the directions appear, and for our safety, a pleasant voice to narrate them for us.  If only we had that pleasant voice when we are about to make the wrong turn in our businesses. 


What do I mean by this?  Well as in everyday life, we need to stay focused in our business or life’s little distractions can derail us from our mission.  

“A man without a goal is like a ship without a rudder.”- Thomas Carlyle.  

As we set out on our daily tasks, we get overwhelmed by emails, phone calls, pushy clients, and general life issues.  As well, we have a mission we are on in our businesses and all of a sudden an opportunity arises to add services, or grow into another geographical area.  This is very normal to everyday business life.  How do we combat that?  The solution is GPS.

                As my business mentor, Howard Partridgerefers to it, G.P.S. is our Goals, Plans, and Systems that we need to keep our business on track to success.  In order for GPS to work, we need to know a few things. First off we need to know where we want to go, the end game, the reason why we are in business.  After that, we need to understand where we are starting at, what is our current condition of operations and finances.  Once we have these two “addresses”, we can plan a route to get to the goal.  With the goals set, and a plan laid out before you, it is then that you establish systems.    With all three of these set into place, your focus and growth will come a bit easier for you and your team. 

Systems are very important to this process because they establish boundaries for the journey.

                In the next few blogs, I will help break down this process a bit more.  In the meantime though, it would help you to start planning the journey by taking a day off.  That’s right, go and take a day off and relax at the beach.  While you are there though, you do need to take a pad of paper with you and do some dreaming.  Think about the big picture.  What does your perfect business look like?  Are there multiple employees and locations or are you going to do it alone?  How much money do you want to make per year?  As well, what kind of work do you want to limit yourself to, create boundaries in your daily operations, so as not to get distracted from the mission.  You can also find lots of information at Howard Partridges website


Good luck and enjoy your day off.


The E-Commerce Website Myth

The E-Commerce Website Myth

The thought of having a website that generates income while you sleep, is alluring. It's something I think that everybody would love to have. And an e-commerce site seems like a great way to achieve this.
However, this should not a "build it and they will come" plan.

First of all, you need to make sure that you are selling a product on your website that people will feel comfortable purchasing. If it's an item that people generally would need to try on, or try out for themselves, they will be hesitant in purchasing from a name they don't recognize, understandably.

Remember to always put yourself in your customer's place.

Building a name for yourself so people begin to trust your brand is one thing, and a whole other monster all together.

But while you're waiting for people to dive in and start buying, you may need to offer discounts or free samples of what you're selling, if you are able. Whether you are doing that as a vendor at an event, or offer it on your website in exchange for an email, you need to somehow begin to build the trust that allows people to give out their credit card number.

Use pop-up advertisements to exchange a free sample or discount on your product for an email address.

You also, need to work very hard at driving traffic to your website. I have written multiple blog posts about this, but I'll give a quick summary of things to do here:

  • Get listed on all free directories available.

  • Utilize social media, not just on your own page you've created, but post on local and non-local buy and sell pages on Facebook. (For example: San Diego Buy, sell and trade) Join the group and post (make sure to offer a discount, or free sample). Or join groups that relate with your product you are selling, for example: specific groups dedicated to clothing, jewelry, food, etc. Whatever it is you are selling, find the group that matches that interest. Offer specials, coupons and/or free samples for this to be really effective!

  • Pass out printed material (brochures, flyers, etc) offer a discount if they buy online. 

  • Attend events where you can be a vendor and get the word out! Let people know that they can go on your website to order more.
All of these should contain your web address so people can visit if they are interested.

You need to build trust!

Hoping that people will buy your product online requires a level of trust. If they don't know your brand or have tried your product, they will be hesitant. Because they can easily buy a product similar to yours through a site or company that they already trust. Think, Amazon, ebay, Target, etc.

One of the ways that you can build trust to your unknown audience is by offering a guarantee. This makes people feel safe and secure about their purchase, knowing that you will back it up if they are dissatisfied. So keep this in mind.

Blog to get your product out there

Using the blog world:
You can blog about relevant articles or posts on your website. You can also do guest posts on other blogs that your prospective customers will visit. Get other people to review your products on their website. Focus on getting prospective customers to visit your blog or website. Use your site stats or Google Analytics to see which sources bring the most prospective customers and which convert best to sales.*

If you are a new e-commerce site to the scene (less then a year on the web) then it may just be that you need more time. You need more time to rank higher for the people searching for what it is you are offering. You need to time to build trust, and to educate people on what you sell, and why it's the best!

For more aggressive techniques, you may also want to look into advertising on Google Shopping Campaigns

So, to conclude, just having your e-commerce site on the web in an of itself isn't going to be enough to drive traffic/sales your way. Selling products online is just like starting any other business, it's going to take a lot of work and creativity, and offering incentives to build trust. Make sure to ask for reviews from your existing customers so you can post online to build more trust, or utilize yelp.

You will need to invest a considerable amount of time and energy each week to promote yourself/your website/your products.

Also please let me know if you need to create a coupon for your shop. This will be done through your shopping cart software.

Hope this helps


* 5 secrets to selling online successfully

The 4 Hour Work Week

The 4-Hour Work Week -- Have you guys heard of this?

I just finished his book. And yes, it really got me thinking...I'm working way too hard at this. I really need to start making smarter and "bigger" business decisions.
Contrary to popular belief, working harder is not equal to more money or success, working smarter is.

Being able to replace yourself and your duties is not only going to grow your business it's just plain smart.

Aside from the obvious reason, that it will eventually free up your time so you can spend it doing more things that matter to you, you need to be replaceable in case something actually HAPPENS to you that prevents you from working as much as you do now. 

Tim gives this scenario in his book, and asks if something happened to you and you actually couldn't work more then 4 hours in a week, what would you do?

So let's ponder this.

Working ourselves to death is not the answer. 
Automating tasks, creating systems, and outsourcing or at least delegating, is.

"working smarter means focusing on the areas in which you’re strongest—and letting go of things you’re doing for other reasons." 

A common misconception small business owners have is that they don't make enough to hire someone yet. That may be true, but it may not. You may be able to outsource to an independent contractor paying them $10/hour,  and charging the client $15/hour - just for example. Besides making money without doing any work and all of that awesomeness, now you've duplicated your productivity, since now you've freed up your time to do what you're best at or what you enjoy most about your business. 

When you really figure out how to nail this method you'll be on your way to growing your business. It's about creating "spill-proof" systems, proper training for those you are delegating to and excellent communication skills with everyone involved.

The idea behind all of this is not to replace yourself completely out of working all together so we can live like lazy bums. But as a small business owner, its too easy to get into a vicious cycle of working 10-12 hour days or more! As well as working on any days off we might have had. Greg and I totally get it. When we owned the carpet cleaning business, this was him for sure. We were hoping to see more of him, since he was leaving the oil fields in North Dakota and a rotation of 2 weeks on, 5 days off,  but after a year of carpet cleaning 12 hour days 6-7 days a week, we started to realize we actually saw him MORE when he worked halfway across the country, 8 months out of the year!

"Working smart comes down to finding the most efficient and effective ways to reach your goals. This often includes leveraging other people or resources and utilizing self-awareness to build on strengths and delegate when appropriate. The more self-awareness you gain about your work style, the more you can find ways to work smarter, not harder and finally achieve the work-life balance you desire."*

I hope some of this was helpful.

Here is a link to his website:


*Rachel Dresdale (Forbes)

Taking Back Your Time

Taking Back Your Time

Have you ever felt as if you're just living life on the defense? If you're a small business owner and/or a parent, life definitely has the tendency to feel this way.

I know I feel this way most of the time; like my list of things to do never ends. Like the waters of life are drowning me.

After dropping the kids off at school, I am left with 3 hours. 3 hours to do some chores, get a work out in. I'm a Christian, so I really needed some prayer/bible time, and of course I need most of the time to get the business work done that seems to pile up day after day. Because once the kids got home, my time to work dropped in quality. I was constantly needing to tend to them, make sure they were doing their homework, and then of course, cook and clean and be a good house-wife as well.

Let me just say that 3 hours is not nearly enough time. And since work was piling up, that was starting to take priority over everything.

And as a result many aspects of my life were suffering. My health, my spiritual time, and my time for my children.

I was drowning.

I needed a solution.

You need to control your time, or it will control you

I decided that if I don't control my time, that it will control me, as it had been doing.

And so I devised a schedule for myself.
It maps out my typical day.

For example:
From 8:30am-9am Excercise
9am-9:30 Chores
and so on..

While this may seem like an obvious and simple solution, the truth is, it has helped me tremendously.

Now when I get back from dropping the kids off, I fight my tendency to want to get right into washing my dishes and instead I discipline myself to follow my schedule and spend my first portion of time to reading the Bible. Once I'm through I can ease my OCD, and clean up the house. And so on.

The end of my days feel much more accomplished.

Instead of dwelling on what I didn't do that I wanted to, I can feel good about sticking to my schedule and checking everything off.

Will this method work for everyone? Probably not.

I'm sure there are people that just hate that rigidity or just know there's no way they would stick to it.
But I tell you if you at least try, you may be surprised at how you can control your time much more efficiently and accomplish so much more.

Do you have any suggestions for better time management? I would love to hear.


Small Business Owner Struggles

It is the hope and mission of Exquisite Pixel Designs to bring you great looking, user friendly websites that will help you grow your business by getting your message out to a larger audience.  We also care about you as a business owner and know that it isn’t easy.  That is why we will bring you great resources that will help you figure it out.  Please enjoy this quick read and if you know anybody that may need this information, feel free to pass it on. Read More...

3 Reasons Websites are VITAL for businesses via

First Impressions Count 

Let’s face it – we live in a world where people Google before they shop, visit online review sites like Yelp before they buy and “check-in” via Facebook as they go about their days. Because of this, you want your first impression to be the best it can be. Read More

Why Do I Need A Website?

Reason #1 – Online brochure
Companies spend millions creating brochures and distributing them. By having a website you can skip that entirely. Read More

Isn't a Facebook page enough?

Facebook recently announced there are currently 40 million active small business pages on its service, which shouldn’t come as that big of a shock to anyone. Creating a Facebook business page is free and provides you with access to a user base roughly the size of the population of China.

Armed with this knowledge, it is reasonable to assume that many small business owners would forgo the effort of building a website and simply rely on what the largest social media network of all time can give them at no cost. But is a Facebook page really enough?

Well, let’s explore that idea. A Facebook business page does have some limitations. Granted, it’s an excellent way to engage with your user base, as long as they want to engage with you. If you can get someone to “like” your page, that’s great. You’ve clearly shown enough value to your customer that they want to hear more about what’s going on with your business – at least in the short term.

However, if someone begins to grow weary of seeing your posts, doesn’t engage with them, and stops visiting your page to learn about the latest goings-on, Facebook will begin to take your posts out of your previously-engaged customer’s News Feed. Once that happens, you need to start paying to promote posts to people who have liked you, or begin advertising (which of course, isn’t free) to engage new users.

Another limitation to a Facebook business page is a lack of brand control. Yes, you can put your background photo on it, and yes, you can have your logo as the profile picture. Your posts have your voice and the photos show off who you are and the services you provide. But it’s still a Facebook page and will never give the complete brand experience that a dedicated website will.

Also, valuable information isn’t always readily available right when a user lands on the page. Your address may be there, along with your phone number and a Yelp page, but that isn’t necessarily enough. Many potential customers want to learn a little more about who you are and what you’re about. In comparison, a dedicated website enables you to completely control your brand and acts as a main hub on the web where interested, potential customers can go for all the information they’re looking for.

A dedicated website also has Google search on its side. It’s true a Facebook page can be found via a search engine, but it doesn’t provide the same comprehensive SEO control of a dedicated website. This point should not be overlooked. A website enables you to tailor your content to the exact kind of phrases and keywords your potential customers are searching for, compared to a Facebook page that is limited in this aspect. Showing up as highly as possible in online searches is a critical component of any business’ acquisition strategy.

In short, should you have a Facebook page for your small business? Yes, absolutely. It’s free and it’s brand exposure. Is it enough? Probably not. To create the kind of digital presence that is required for a small business to succeed in today’s world, a dedicated website isn’t a nice-to-have, it’s a necessity.

(Reference: Itai Sadan, AdWeek)